Patient Information
Information at your fingertips
If you are a new patient, please bring the following to your first consultation:
- A valid Medicare Card
- Workcover patients will need to inform their employer and bring your employer’s contact details for verification to arrange payment
- Help us eliminate waiting times by arriving at least 5 minutes before your consultation.
Fees
Bulk Billing
We now bulk bill all pension and Health Care Card holders, effective immediately. This means eligible patients do not pay out-of-pocket fees.
Eligibility Criteria for Bulk Billing:
Children 15 & under
Patients 65 years and over with a pension or Health Care Card
All other pension and Health Care Card holders
Private Patients
Patients who are not eligible for bulk billing will be charged as follows:
| Short consultation | $50 |
| Standard consultation | $85 |
| Long consultation | $130 |
| Prolonged consultation | $200 |
Fees may vary depending on the complexity of the service or procedure required.
DNA policy: An Advisement of our DNA policy( $100 fee for non-attendance/cancelation on the third time).
Additional Fees
Some services are not eligible for bulk billing and standard fees apply:
- WorkCover
- RHCA Medicare cardholders
- Specialist consultations *
- Allied health services *
- Procedures
- Pap smears
- Pre-employment medical assessments
- Driver assessment form
- Medical reports
- Skin cancer checks
- New patients who do not have their Medicare card.
Accepting New Patients
Yes, we are accepting new patients. Click BOOK NOW button and select new patient. Same day appointments are available on most days. We recommend you to book an appointment in advance where possible. We accept walk ins if there is an appointment available at the time of your walk in.
Booking Appointment
Appointments can be booked in person, via our appointment app HotDoc or by calling the clinic on (02) 4006 8222 Monday to Friday 08:00am – 5:00pm. Regular appointments are 10-15 minutes. If you feel you need a longer appointment, please discuss this with the receptionist at the time of booking.
Communication Assistance
Please notify our reception team upon arrival if you require assistance with communication (e.g., a translator). A phone interpreter may be available. If you require an Auslan sign language interpreter during your appointment, book online at: http://www.nabs.org.au/ or by phoning 1800 246 945
Correspondence
Electronic medical information is transmitted via encrypted format using secure messaging software. Printed medical information is mailed through the secure post (i.e., with a tracking number). Patient diagnostic correspondence and results, whether in electronic or hard copy format, are always forwarded to the relevant doctor. The word “Confidential” is written on the correspondence. Patient information is only sent via email if it is securely encrypted. We do not accept patient enquiries or requests via email. We also do not send patient information to personal email addresses.
Facsimile
Facsimiles, printers and other electronic communication devices are only accessible to doctors and other authorised staff. All faxes containing confidential information are only faxed to numbers after checking the details are correct.
Computerised Records
Specific systems have been put in place to protect the privacy, security and integrity of our patient records. All staff members are trained in computer security. IT Support oversees the maintenance and security of our computers.
Results
A follow-up appointment is usually required to receive results. Telephone advice will only be given if authorised by your doctor. Morisset Doctors will attempt to contact you regarding any urgent results.
Telephone Enquiries
We value our patients’ concerns, so please leave a clear message with the reception staff and your doctor will return your call when possible.
Interpretation Service
Patients from non-English speaking backgrounds are able to contact TIS (Translator Interpreter Services) 1800 555 660 or 131 450 to book an interpreter. (Private fee may apply)
Email Policy
We have recently adopted secure messaging via our clinical software. This software programs sends an secure email with a pincode. We request you download all attachments, delete the email as soon as possible to avoid any potential online security breaches. Morisset Doctors take no responsibility for cyber security breaches. Verbal consents are taken at the time of consultation or new patient registration form.
For all communications outside the software program which may contain sensitive data, we prefer not to communicate via emails. If you request a copy of medical information, you will be asked for a fax number, postal address (for registered mail) or to pick up from the Rutherford Doctors.
Additional Information
Every staff member is bound by the signed privacy clause in the employment agreement. All information received during a consultation between a doctor and the patient is considered personal and private health information. Medical information includes past medical and social history, current health issues and future medical care. Doctors, staff and contractors maintain the privacy of personal information. Medical records are the property of the practice. Only written requests for access to medical records are accepted
Smoking Policy
This practice has a strict no-smoking policy.
Complaints
We constantly strive to give patients the best possible care and attention, but if you are dissatisfied with any element of our service, please bring this to our attention so we can do better next time.
If this does not resolve your problem, we welcome receiving your complaint in writing. We will acknowledge your complaint in writing or contact you to discuss the way forward. Your complaint will be investigated, and you will be advised of the outcome.
However, if you are still unsatisfied, you can write to The Health Care Complaints Commission by clicking here. The HCCC protects public health and safety by resolving, investigating and prosecuting complaints about healthcare. It is an independent body that was established under the Health Care Complaints Act 1993. The organisation has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community.
Confidentiality
All members of Morisset Doctors understand the importance of respecting confidentiality with the information they receive during their employment. Medical details will only be shared with fellow professionals outside the Practice Team with the patient’s informed consent.
Afterhours Consultations
When you need urgent medical care and Morisset Doctors is closed, 13SICK booking lines (12 74 25) are open from 6:00 pm on weekdays, 12:00 pm Saturdays, and all-day Sundays and public holidays.
Please contact the receptionist to discuss your needs. Remember; always call the ambulance service on 000 if you are experiencing severe pain or illness at any time.
Accessibility
If you require a translator or other assistance with communication, please notify reception when you make an appointment. A phone interpreter may be available but will need to be arranged prior to your appointment.
If you require an Auslan sign language interpreter during your appointment, a booking can be made online at http://www.nabs.org.au/ or by phone 1800 246 945.
Practice Policies
Useful Resources
- NSW Health
- Get Health NSW
MyMedicare
MyMedicare
We invite all existing and new patients who consider us to be your preferred practice, to register for MyMedicare. To complete a registration, scan the QR code or register using the link provided on this page. If you have any questions, please contact our team.
What is MyMedicare?
What are the benefits of MyMedicare for our patients?
The key benefits to you include better access, better continuity of care, and better planning. Registration in MyMedicare is not compulsory, however it is recommended to improve continuity of care for patients. You can also change your mind and leave the program at any time. It does not affect your Medicare rights or benefits. Please reach out to our team if you have any questions.
FAQ
Morisset Doctors is a bulk billing practice.
Eligibility Criteria for Bulk Billing:
Children 15 & under
Patients 65 years and over with a pension or Health Care Card
All other pension and Health Care Card holders
If you do not have a Medicare card, you will incur a fee payable at the time of the consult I which can be claimed back through your Private Insurance.
Please use the online booking button on this page or call the practice on (02) 4006 8222 to make an appointment.
Please bring:
- Photo ID
- Medicare card
- Any concession cards
Telehealth is offered under some circumstances, please check with the practice via telephone if this is available to you (02) 4006 8222